Your satisfaction is our priority. If you're not completely satisfied, we're here to help.
1. Return Window
We accept returns within 30 days of the delivery date. Items must be unused, in original packaging, and in sellable condition.
2. Non-Returnable Items
- Wound yarn
- Custom kits or gift sets
- Items marked as “Final Sale”
3. How to Initiate a Return
Email us at [email protected] with your order number and reason for return. We will provide return instructions.
4. Refunds
Once we receive your return, please allow 5–7 business days to process your refund. Refunds are issued to the original payment method.
5. Return Shipping
Return shipping costs are the responsibility of the buyer unless the return is due to an error on our part.